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<div class="bvseo-question-answer" data-questionid="4577415">
<h2 class="bvseo-question">
I&rsquo;m trying to order large jar candles. They are buy one get one free. But keeps telling something went wrong. What&rsquo;s wrong?
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<div class="bvseo-author">Asked by: Gramsfor2</div>
<div class="bvseo-answer" data-answerid="3323417">
Hello. Thank you for reaching out to us. We are very sorry to hear that you are having issues placing an order, kindly reach out to us directly so we can assist you further with placing an order. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 8pm Eastern Time. Thank you! YankeeCandle&reg; Consumer Care
<div class="bvseo-author">Answered by: Yankee Candle Team</div>
<div class="bvseo-pubdate">Date published: 2024-11-27</div>
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<div class="bvseo-question-answer" data-questionid="3367417">
<h2 class="bvseo-question">
Has Black Coconut been discontinued?
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<div class="bvseo-author">Asked by: Dianecg</div>
<div class="bvseo-answer" data-answerid="3122654">
I don&rsquo;t know why they say that Black Coconut is discontinued, as Yankee Candle UK has it in the signature line and the original jar. I know for a fact that Newell can in fact import the candle for the US, or at least import the oils so the US can pour it. It&rsquo;s not difficult at all.
<div class="bvseo-author">Answered by: Greg J</div>
<div class="bvseo-pubdate">Date published: 2023-09-26</div>
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<div class="bvseo-question-answer" data-questionid="4132358">
<h2 class="bvseo-question">
Please add more scents to the tealights line. I loved the Lavender Vanilla and Christmas Eve tealights and miss them!
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<div class="bvseo-author">Asked by: Betty Tea Lights</div>
<div class="bvseo-answer" data-answerid="3054150">
Hello, thank you for your feedback. We are always welcoming to new suggestions and ideas. At Yankee Candle, we firmly believe that the possibilities are endless in regards to all of our products and fragrances and that you, our consumers, are the most valued of resources. We will be happy to share this suggestion with our Marketing and Research team for evaluation.
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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<div class="bvseo-question-answer" data-questionid="2860196">
<h2 class="bvseo-question">
Please tell me that Lavender Vanilla has not been discontinued. All time favorite. The plug refills are the best for constant fragrance, even better than having a lit candle. They are getting hard to find. How about making more of these too?
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<div class="bvseo-author">Asked by: tap1</div>
<div class="bvseo-answer" data-answerid="2330395">
Hello! This is Mateusz from Yankee Candle &amp; WoodWick Team Consumer Care. Thank you for contacting us regarding our product. The Lavender Vanilla scent hasn't been discontinued and we're not planning on doing so. If you need anything in the future please, contact us via website https://www.yankeecandle.com/customer-service/contact-form or phone at 1-877-803-6890. For your convenience we are available Mon - Fri: 9am-8pm EST, Sat: 10am-6pm EST, Closed Sunday. Thank you! Yankee Candle &amp; WoodWick Consumer Care
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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<div class="bvseo-question-answer" data-questionid="2552800">
<h2 class="bvseo-question">
Is there really bergamot in this Lavender Vanilla candle? I see it listed in the description, but not as a fragrance note. Is this a mistake?
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<div class="bvseo-author">Asked by: La La</div>
<div class="bvseo-answer" data-answerid="2265224">
Hi La la, this is Marcin from Yankee Candle Consumer Care. Thank you for contacting us regarding our Lavender Vanilla candle containing notes of bergamot perfectly mixed with fresh lavender and warm vanilla. If you have any further questions, please do not hesitate to contact us, and We will be happy to assist you.
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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<div class="bvseo-question-answer" data-questionid="2501672">
<h2 class="bvseo-question">
is this scent safe for cats
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<div class="bvseo-author">Asked by: Tenorgirl</div>
<div class="bvseo-answer" data-answerid="2122146">
Thank you for taking the time to write to us. We truly appreciate your interest in our products. In response to your concern, we can guarantee that our products are non-toxic. We use fragrance extracts and real essential oils to scent our candles, and we can guarantee that all of our candles are animal friendly. Additionally, we work with a wide range of raw materials sourced from the natural and synthetic origin and turn them &ndash; with the help of cutting-edge science &ndash; into valued end-products. We are committed to safety, and along with regulators. We rely on scientific studies to assure product safety. Consumers can be confident that a well-made and Properly burned candle, whether scented or unscented, will burn cleanly and safely. Once again, thank you for taking the time to write to us, and feel free to contact us with any future suggestions, comments, or questions.
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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