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<div class="bvseo-question-answer" data-questionid="4668414">
<h2 class="bvseo-question">
Can you take the cover off and clean the fan?
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<div class="bvseo-author">Asked by: Chrissy424</div>
<div class="bvseo-answer" data-answerid="3476545">
Hello, thank you for your inquiry. Unfortunately, we do not recommend taking the cover off to clean the Moroccan ScentPlug&reg; Fan Diffuser w/ Light ScentPlug&reg; Fan Diffuser Cleaning is generally done by wiping the diffuser base without disassembling or removing its cover. If you have any more questions, please reach out to us via LiveChat or https://www.yankeecandle.com/customer-service/contact-form and we will be happy to assist further. Thank you! Yankee Candle Consumer Care
<div class="bvseo-author">Answered by: Yankee Candle Team</div>
<div class="bvseo-pubdate">Date published: 2025-05-29</div>
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<div class="bvseo-question-answer" data-questionid="4623416">
<h2 class="bvseo-question">
Does this diffuser use HEAT and FAN? Or just fan?
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<div class="bvseo-author">Asked by: Andoot</div>
<div class="bvseo-answer" data-answerid="3382100">
Hello, Thank you for reaching out! The Moroccan ScentPlug&reg; Fan Diffuser uses only a fan to help disperse fragrance and does not generate heat. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-formor through LiveChat so we can help you further. We&rsquo;re available Mon.-Fri. 9am &ndash; 8pm Eastern Time. Thank you, and have a great weekend! Yankee Candle Consumer Care
<div class="bvseo-author">Answered by: Yankee Candle Team</div>
<div class="bvseo-pubdate">Date published: 2025-02-23</div>
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<div class="bvseo-question-answer" data-questionid="4570407">
<h2 class="bvseo-question">
The fan stopped working after a couple of years. Has anyone else had this issue?
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<div class="bvseo-author">Asked by: LindaTA</div>
<div class="bvseo-answer" data-answerid="3320077">
Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused, that is not the experience we want for you at all. We value your feedback and it will be forwarded to the appropriate department for further review. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 8pm Eastern Time. Thank you! YankeeCandle&reg; Consumer Care
<div class="bvseo-author">Answered by: Yankee Candle Team</div>
<div class="bvseo-pubdate">Date published: 2024-11-15</div>
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<div class="bvseo-question-answer" data-questionid="4419977">
<h2 class="bvseo-question">
Is there a way to turn off the light without unplugging it
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<div class="bvseo-author">Asked by: Mo320</div>
<div class="bvseo-answer" data-answerid="3229019">
No there&rsquo;s not.&nbsp;
<div class="bvseo-author">Answered by: Saraaaaaa</div>
<div class="bvseo-pubdate">Date published: 2024-07-01</div>
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<div class="bvseo-question-answer" data-questionid="4404079">
<h2 class="bvseo-question">
How do you remove the bottle of scent?
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<div class="bvseo-author">Asked by: Meandyou</div>
<div class="bvseo-answer" data-answerid="3220082">
Hello, thank you for your question. In order to take out the bottle, you need to pull it out. Should you have any additional questions, don't hesitate to get in touch with us via the website: https://www.yankeecandle.com/customer-service/contact-form Thank you!
<div class="bvseo-author">Answered by: Yankee Candle Team</div>
<div class="bvseo-pubdate">Date published: 2024-01-09</div>
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<div class="bvseo-question-answer" data-questionid="4035205">
<h2 class="bvseo-question">
I have purchased a fan and it appears that the fragrance is going very fast. The tabs on the side have three options. Any way to know what each represents in terms of time?
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<div class="bvseo-author">Asked by: Tai N</div>
<div class="bvseo-answer" data-answerid="2991991">
In terms of time, no. The largest option is the largest opening and thus the shortest fragrance life. Depending on the fragrance and size of the area in which fan is located, a larger opening is sometimes needed just to allow for fragrance to be noticeable. The fragrances are enhanced by the fan, but in my opinion, the jars are emptied much too fast
<div class="bvseo-author">Answered by: CandlePower</div>
<div class="bvseo-pubdate">Date published: 2024-08-27</div>
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<div class="bvseo-question-answer" data-questionid="3137047">
<h2 class="bvseo-question">
Are these toxic to small dogs the plug in scents
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<div class="bvseo-author">Asked by: Noahsmom1170</div>
<div class="bvseo-answer" data-answerid="2521746">
I would have to say No, we foster puppies and kittens of all ages below 6 months and have never had a problem with them getting sick.
<div class="bvseo-author">Answered by: ChrissB</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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<div class="bvseo-question-answer" data-questionid="2243362">
<h2 class="bvseo-question">
I bought a fan and it&rsquo;s not running is the fan supposed to spin?
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<div class="bvseo-author">Asked by: MiamiD</div>
<div class="bvseo-answer" data-answerid="2045896">
Yes you can hear the fan running
<div class="bvseo-author">Answered by: Dwk1985</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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