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<div class="bvseo-question-answer" data-questionid="4367899">
<h2 class="bvseo-question">
Why are the melt cups VERY RARELY on sale . I have a ton of melting pots from Yankee but you never offer a sale on the melting pots.
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<div class="bvseo-author">Asked by: Katedog3</div>
<div class="bvseo-answer" data-answerid="3465163">
I remember a 5/$25 sale a few months ago&hellip;.
<div class="bvseo-author">Answered by: Joci B</div>
<div class="bvseo-pubdate">Date published: 2025-05-14</div>
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<div class="bvseo-question-answer" data-questionid="2434945">
<h2 class="bvseo-question">
Why does the diffuser constantly drop on the floor. It is getting worse.
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<div class="bvseo-author">Asked by: Rose17</div>
<div class="bvseo-answer" data-answerid="3301578">
Sometimes the problem is the outlet used to plug the diffuser is old and worn and doesn&rsquo;t hold the device tightly. People rarely update their outlets although it is inexpensive relative to other home updates.
<div class="bvseo-author">Answered by: WandaJ</div>
<div class="bvseo-pubdate">Date published: 2024-10-21</div>
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<div class="bvseo-question-answer" data-questionid="4533813">
<h2 class="bvseo-question">
What are the flat candles called?
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<div class="bvseo-author">Asked by: Trisa</div>
<div class="bvseo-answer" data-answerid="3298593">
Hello Trisa! Thank you for reaching out! The flat candles you're referring to are called Tealight Candles or Votive Candles. If you have any more questions, feel free to ask! Yankee Candle Consumer Care
<div class="bvseo-author">Answered by: Yankee Candle Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-29</div>
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<div class="bvseo-question-answer" data-questionid="4523495">
<h2 class="bvseo-question">
Why are my scent plug refills not fitting my diffuser any longer?
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<div class="bvseo-author">Asked by: Dodi</div>
<div class="bvseo-answer" data-answerid="3292114">
Hello, thank you for reaching out to us. In response to your inquiry, please be advised that all our refills fit on the scent plug-in diffusers. Please make sure to push the refill bottle firmly in until you hear a snap sound. If you need our help, please call us at 1-877-803-6890, use the Contact Us form on our website at https://www.yankeecandle.com/customer-service/contact-form, or reach out through LiveChat. We&rsquo;re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you! Thank you! Yankee Candle Consumer Care
<div class="bvseo-author">Answered by: Yankee Candle Team</div>
<div class="bvseo-pubdate">Date published: 2024-08-07</div>
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<div class="bvseo-question-answer" data-questionid="3929928">
<h2 class="bvseo-question">
Can I plug into power strip (where it will lay flat)?
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<div class="bvseo-author">Asked by: Maurie68</div>
<div class="bvseo-answer" data-answerid="2926626">
NO, don't lay it down at all! It has to sit upright or it all leaks out. - really fast....I did it....
<div class="bvseo-author">Answered by: Dukeman</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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<div class="bvseo-question-answer" data-questionid="2863366">
<h2 class="bvseo-question">
I have several plug ins that you can turn the &nbsp;actual back so the plug goes in both ways&nbsp; Does this particular style do that? I can&rsquo;t seem to figure it out if so&nbsp;
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<div class="bvseo-author">Asked by: Miss T</div>
<div class="bvseo-answer" data-answerid="2333501">
Hello! This is Mateusz from Yankee Candle &amp; WoodWick Team Consumer Care. Thank you for contacting us regarding our product. There is no possibility to turn the plug. If you need anything in the future please, contact us via website https://www.yankeecandle.com/customer-service/contact-form or phone at 1-877-803-6890. For your convenience we are available Mon - Fri: 9am-8pm EST, Sat: 10am-6pm EST, Closed Sunday. Thank you! Yankee Candle &amp; WoodWick Consumer Care
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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<div class="bvseo-question-answer" data-questionid="2699748">
<h2 class="bvseo-question">
small medium large (buttons) on top of base what is the smallest amount of scent release
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<div class="bvseo-author">Asked by: kayCkay</div>
<div class="bvseo-answer" data-answerid="2270991">
Hello, this is Marcin from Yankee Candle Consumer Care. Thank you for contacting us regarding our Organic pattern scentlight diffuser. This Yankee Candle product has three settings, the smallest button locks in the fragrance releasing just a minimal amount, if the throw is not enough, you can change it to medium or large for a more potent throw. If you have any further questions, please do not hesitate to give our Consumer Care team a call 1-877-803-6890 or through our &lsquo;Contact us&rsquo; form available on our website. We will be happy to assist you.
<div class="bvseo-author">Answered by: Gelo</div>
<div class="bvseo-pubdate">Date published: 2024-08-12</div>
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<div class="bvseo-question-answer" data-questionid="2388008">
<h2 class="bvseo-question">
Does this light up?
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<div class="bvseo-author">Asked by: Shann80</div>
<div class="bvseo-answer" data-answerid="2058956">
No, it does not.
<div class="bvseo-author">Answered by: Epione</div>
<div class="bvseo-pubdate">Date published: 2024-07-23</div>
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