Auto-Ship FAQ

All Scales

No. Iff the scale is moved, you must reset the scale back to zero in order to get an accurate reading.
Rubber feet are not available for the scales.
A hard surface is best for maximum accuracy. Placing a scale on a soft, deep, pile rug may affect the reading.
The color markers might be hard to move on a brand new scale. To get the marker to move, wiggle it in both directions around the scale face until it is free.
Yes. Slight changes in weight are generally normal.
This means the scale will turn off automatically when not in use.
This means the scale will automatically set display to zero upon activation.
The scale will automatically turn on when you step on the platform.
An internal mechanism that is triggered when you tap on the scale to start.
Use a mild soap and damp soft cloth. Do not use abrasive or strong chemical cleaners or submerse the entire unit in water.
Remove any plastic shipping pins. Allow the scale to reach room temperature.
Weigh yourself at approximately the same time each day. For best results, weigh yourself without clothing.
Our scales could be off +/-1% or 1 pound of your total body weight.
  • Make sure that the scale is on zero before taking a reading.
  • A hard surface is best for maximum accuracy.
  • Slightly leaning to the right, left, front, or back can cause the scale to provide a different reading for each direction that you lean.
  • Make sure that your feet are not hanging off the scale; this will cause the scale to provide an inaccurate reading.
  • If the scale has been dropped, it could be the cause of the problem. 
The unit may require a battery or replacement battery. Consult the user manual to ensure scale has a back lit display. Locate battery cover on bottom of scale, open it, and insert appropriate battery or batteries. If the scale has been dropped, it could be the cause of the problem.